Shipping Policy
Our company uses USPS for our standard shipping. UPS 2nd Day, 3 day select and Ground shipping is optional per customer request within 12 hours of placing online order. All orders placed directly through our website ship approx. within 3 to 5 business days. If your order was placed by phone or email, then it will ship within 5 to 7 days. Once the order has been shipped you will receive a shipping confirmation with a tracking number for your package. This confirmation and tracking number will be emailed to you.
Dark Hour insures all shipped packages for loss and/or damage. Shipping insurance covers the package if it is lost or damaged in transit. Insurance does not cover stolen packages. If the carrier (USPS,UPS,FedEx) states the package has been delivered, then no insurance claim can be filed. Orders that are stolen after delivery are not refunded or replaced. Dark Hour emails each customer a shipping confirmation with a tracking number. It is the recipients resposiblity to track and retrieve their package in a timely manner.
For phone/email orders, credit/debit cards are processed approx 1 to 2 days prior to order shipment. Orders for custom work, i.e barrel fluting or coating, your card will be processed the same day you placed the order with us. For checks, allow approx. 10-14 business days for clearance. Your package will ship the following business day.
**All orders over $500 require a signature for delivery**
Return Policy Information
Dark Hour Defense offers a 30-day return, refund, and exchange policy. You must contact Dark Hour Defense via email prior to any return, refund, or exchange to receive an RA number. All returns must include your contact info, the order/invoice number, and RA number provided by DHD. Missing documentation from the return package will result in processing delays.
Items that are uninstalled/unused and in the original sealed packaging can be returned and are subject to a 15% restocking fee. If the product and packaging have been opened, damaged or used, the return is subject to a 25% restocking fee or may be rejected. The return must include all accessories and documentation that were shipped with the product. Shipping charges and/or shipping costs are not refunded by Dark Hour Defense. Product refunds are issued within 2-3 business days of receipt.
If you wish to exchange the unused, uninstalled, and unopened items, you will receive a store credit for the returned products. The store credit will be applied to your customer log-in account.
Item Return/Exchange Procedure
All custom work completed by DHD is considered a final sale.
Contact us to receive a Return Authorization Number (RA#)
Ship the item(s) back to us in the original packaging. Thoroughly wrap and package/box item(s) making sure all parts are secure. It’s best to insure the package and retain your tracking information. We are not responsible for lost/damaged packages during transit.
Ship all returns to:
Address will be provided during RMA process.
Return/Exchanges must be completed within 30 days of your original order date.
Privacy Policy
Collection of your personal information:
When ordering products from our E-commerce website, Dark Hour Defense collects personal information. Information such as your email address, home or work address, telephone number, and credit card number.
Use of your personal information:
To process transactions, your information (public or private) will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the express purpose of delivering the purchased product or service requested.
Security of your personal information:
Dark Hour Defense is committed to protecting the security of your personal information. We implement a variety of security measures to maintain the safety of your personal information when you shop from our E-commerce website.
FFL holder V SEVEN 329 E Happy Valley Rd, Roseburg OR 97471
